Terms and Conditions
Welcome to Serendipity Cares. Please read these Terms and Conditions ("Terms") carefully before using our website (the "Service") operated by Serendipity Cares ("us", "we", or "our").
1. Acceptance of Terms
By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Service.
2. Changes to Terms
We reserve the right to modify or replace these Terms at any time. It is your responsibility to review these Terms periodically. Continued use of the Service after any such changes shall constitute your consent to such changes.
3. Purchases
If you wish to purchase any product made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.
You represent and warrant that:
- You have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and
- The information you supply to us is true, correct, and complete.
4. Shipping and Delivery
We strive to ensure that your products reach you in a timely manner. Shipping times may vary based on your location and product availability. Please refer to our Shipping Policy for more details.
5. Returns and Refunds
We hope you love your purchase, but if you need to return an item, we’re here to help. Please review our Returns and Refunds Policy for detailed information on how to return your product and the conditions for refunds.
6. Intellectual Property
The Service and its original content, features, and functionality are and will remain the exclusive property of Serendipity Cares. Our images and content may not be used in connection with any product or service without the prior written consent of Serendipity Cares.
7. Limitation of Liability
In no event shall Serendipity Cares, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage.
8. Contact Us
If you have any questions about these Terms, please contact us at; support@serendipitycaresclothing.com
Thank you for shopping with Serendipity Cares. We appreciate your business and aim to provide you with the best customer service experience possible.
Return and Refund Policy
At Serendipity Cares, we strive to provide high-quality modified clothing that you'll love. However, if you are not completely satisfied with your purchase, we’re here to help. Please read our Refund and Return Policy carefully.
1. Returns
Eligibility for Returns:
- Items must be returned within 30 days from the date of purchase.
- Items must be unused, unwashed, and in the same condition that you received them.
- Items must be in the original packaging, with all tags attached.
Non-Returnable Items:
- Gift cards
- Final sale items
- Custom or personalized orders
Return Process:
- Initiate a Return: Contact our customer service at support@serendipitycaresclothing.com with your order number, date of order and reason for return.
- Prepare Your Package: Securely pack the items in their original packaging and include the original receipt or proof of purchase.
- Ship Your Return: Mail your return to the address provided by our customer service team. You are responsible for the shipping costs of returning your item.
2. Refunds
Refund Process:
- Once we receive your return, we will inspect the item(s) and notify you of the status of your refund.
- If your return is approved, we will initiate a refund to your original method of payment.
- Please note that it may take some time for your bank or credit card company to process and post the refund.
Partial Refunds: In certain situations, only partial refunds are granted:
- Items not in their original condition, damaged, or missing parts for reasons not due to our error.
- Items returned more than 30 days after delivery.
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at support@serendipitycaresclothing.com with details of the defect or damage.
4. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Contact Us
If you have any questions about our Refund and Return Policy, please contact us at support@serendipitycaresclothing.com
Thank you for shopping with Serendipity Cares. We appreciate your business and aim to provide you with the best customer service experience possible.
DO YOU WANT 10% OFF YOUR ORDER???
Simply email Serendipity Cares and ask for the discount code!
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